FAQs & Shipping
FAQs | Shipping below
Holiday Shipping Deadlines
Canada Post and USPS are currently experiencing high volumes and are not guaranteeing ship times.
Christmas delivery IS NOT GUARANTEED.
For shipments within Canada order by:
Dec. 2nd for shipments to Toronto addresses.
Dec. 2nd for shipments within Ontario
Nov. 28 for shipments within Canada (not Ontario)
For shipments to the USA order by Dec. 15th.
If you would like to upgrade your shipping to ship your package more quickly, please contact me for a quote at firstname.lastname@example.org
My purchase is a gift. Can I include a message?
Yes! If you purchase a gift, just drop me a note at email@example.com and let me know that you'd like to include a note along with it. I'm happy to write your note in a blank or holiday-themed notecard.
Caring for your pottery
Each Stainsby Studios piece is hand made with cone 6 stoneware. Only food-safe glazes are used, ensuring the safe consumption of hot and cold food and drink in my products.
To retain the quality of your piece and ensure longevity, hand-washing with a non-abrasive cloth or sponge in warm soapy water is recommended. However, the products are dishwasher safe. Avoid placing in extreme hot or cold environments such as an over or freezer, as this could cause thermal shock and result in fragility, cracking and/or breakage.
Is your work microwave safe?
Any pieces made with black clay are not recommended for the microwave as the microwaves heat the iron oxide stain used to create the colour. Any pieces with gold are not microwave safe. Pieces made of white or speckled clay are microwave safe.
Do you do custom work? Do you accept commissions?
Beyond the personalized products offered by Stainsby Studios in the shop, I occasionally accept commissions on a very limited basis. I do not accept commissions during the busy holiday season from October to the end of December. Please send me an email at firstname.lastname@example.org if you'd like to discuss a commission. Please note that all commissions require payment in advance.
Do you do offer products for wholesale?
I am not offering products for wholesale at this time. Thanks so much for your interest.
Tell me more about Stainsby Studios!
You can learn more about Stainsby Studios here: