FAQs

When will my order ship?

Items are prepared for shipping within a maximum of 7 days. I am not responsible for transportation delays or incidents caused by USPS, Canada Post or other shipping services. I do not provide refunds or re-send packages that are lost in the mail, particularly those travelling outside of Canada or the USA.

Most items ship to Canada within 7 business days and to the USA within 5 business days. International orders outside Canada/USA ship within 21 business days. 

Please note that you may be subject to customs fees when your package arrives.

Why are shipping costs estimated? 

Shipping costs are estimated using Canada Post. Every effort is made to obtain the cheapest shipping rate and, if I can save you money, I will refund any overages. The price you see is the highest cost estimate for your parcel for the type of shipping you have selected. If you want to know the exact cost prior to purchasing an item, please get in touch with at info(at)stainsbystudios(dot)com and I'll provide you with the exact price including shipping.

Can I pick up my item locally?

Of course! If you prefer to save on shipping costs, and see where everything gets made, you can pick up your order at my Toronto studio located near Yonge & Eglinton. Use coupon code "PICKUP" to remove the shipping costs. 

Pick-up hours are "usually" available Tuesday - Friday from 4 pm to 8 pm. Date and time (within a 1 hour window) of pick up must be provided with at least 48 hours notice. I'm often in and out of the studio so pick up must be pre-arranged. No drop-ins or I might not be there!

Do you offer refunds?

You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, and undamaged in re-sale-able condition. In case of refund, the original shipping cost will not be refunded. The buyer is responsible for any shipping costs related to an exchange.  

Do you do custom work? Do you accept commissions?

I'm always up for a new challenge and love working on one-of-a-kind pieces headed to their forever home! Please send me an email at info(at)stainsbystudios(dot)com to discuss a commission. 

Caring for your pottery

Each Stainsby Studios piece is hand made with cone 6 stoneware. Only food-safe glazes are used, ensuring the safe consumption of hot and cold food and drink in my products. 

To retain the quality of your piece and ensure longevity, hand-washing with a non-abrasive cloth or sponge in warm soapy water is recommended. However, the products are dishwasher safe. Avoid placing in extreme hot or cold environments such as an over or freezer, as this could cause thermal shock and result in fragility, cracking and/or breakage. 

Is your work microwave safe?

Any pieces made with black clay are not recommended for the microwave as the microwaves heat the iron oxide stain used to create the colour. Pieces made of white or speckled clay are microwave safe.