Frequently Asked Questions

Frequently Asked Questions

Stainsby Studios Policies

Our shop policies can answer many of your questions.

Shipping Policy

Refund Policy

Privacy Policy

Terms of Service

How to care for your handmade pottery

Each Stainsby Studios piece is handmade with strong stoneware clay. Only non-toxic, lead-free, food-safe glazes are used ensuring the safe consumption of hot and cold food and drink in Stainsby Studios' ceramics. 

To retain the quality of your piece and ensure longevity, hand-washing with a non-abrasive cloth or sponge in warm soapy water is recommended. However, the Stainsby Studios' ceramics are dishwasher safe with the exception of ceramics with gold lustre. Avoid placing ceramics in extreme hot or cold environments such as an oven or freezer, as this could cause thermal shock and result in fragility, cracking and/or breakage.

Can I use Stainsby Studios' products in the microwave?

Almost all Stainsby Studio ceramics are microwave safe. Pieces that are not microwave safe are clearly identified in their descriptions.

Pieces made with black clay are not recommended for the microwave as the microwaves heat the iron oxide stain used to create the colour. Pieces with gold are not microwave safe. Pieces made of white or speckled clay are microwave safe and that's the clay I primarily use to create my ceramics.

My purchase is a gift. Can I include a message?

I'm happy to include a handwritten message with your order. Please include the message in a note with your order or send an email to info@stainsbystudios.com.

Also, please take a look at our Shipping Policy and our Refund Policy .

Can I pickup my order?

Select local pick up at check out to pick up your order at my Toronto studio located near Yonge & Eglinton. When your order is ready, you'll receive an email with my contact information to arrange for contact-free porch pickup at a time that's convenient for you. Hoping to pick up a rush order quickly? Check with me by sending an email to info@stainsbystudios.com or call or text (416) 899-3099 to see if I can accommodate your timing.

Do you do custom work? Do you accept commissions?

Beyond the personalized products offered by Stainsby Studios in the shop, I occasionally accept commissions on a very limited basis. I do not accept commissions during the busy holiday season from October to the end of December. Please send me an email at info@stainsbystudios.com if you'd like to discuss a commission. Please note that all commissions require payment in advance.

Do you do offer Stainsby Studios products for wholesale?

I do not products for wholesale at this time. Thanks so much for your interest.

Do you teach pottery? Do you offer private pottery lessons?

Unfortunately, I am not teaching pottery at this time. Thank you so much for your interest. Check out opportunities at The Shop ceramic studio.

Will you fire my work in your kiln?

No, I do not offer firing services. If you know a potter offering firing services, please let me know and I'll add a link here.

How did you end up making ceramics? How did you start your business?

I love talking about how I found my way to ceramics. Learn more about my journey here: About Stainsby Studios

https://stainsbystudios.com/pages/contact

Thanks so much for stopping by!

Eleanor